Request for Residential Consultation

Terms and conditions for using this service:

  • Residential customers only (including condominiums)
  • Assessment of problem trees (diagnosis, analysis and recommendations) in the customer’s presence
  • Approximately 1 hour long
  • A (simplified) assessment report given to the customer, signed by a professional
  • Photos of problems identified also given to the customer
  • Upon request, a list of recommended local arborists provided to the customer
  • Cancellations must be made by phone at least 24 hours before the scheduled time of the appointment.


Payment methods accepted:

  • Bank Transfer
  • Credit card
  • Cheque
  • Cash


Note to the customer:

The professional will contact the customer the day before the appointment to confirm the time of the consultation.



A Xylème representative will respond to this request within 48 hours of receiving it, in order to arrange the date and time of the visit, clarify the services offered as well as the related costs.